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Privacy Policy

Effective Date: April 2025

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Introduction
IVology Wellness (Pty) Ltd ("IVology", "we", "our", or "us") is committed to safeguarding your privacy and ensuring the responsible handling of your personal information. This Privacy
Policy outlines how we collect, use, store, share, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA), the Health Professions
Act, and other applicable laws in South Africa.


Scope
This policy applies to all visitors to our website, clients who use our wellness and intravenous therapy services, employees, third-party service providers engaging with
IVology; and any individual whose personal information we process during our business activities.


Information We Collect
We may collect the following categories of personal information:

  • Identity Data: full name, ID or passport number, date of birth

  • Contact Data: phone numbers, email address, residential and billing address

  • Medical & Health Data: medical history, clinical assessments, allergies, laboratory results, medications, consents, treatment records

  • Financial Data: payment card details and transaction records

  • Technical Data: device ID, IP address, browser type, location, cookies

  • Usage & Profile Data: service preferences, appointment history, wellness plans, client feedback

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How We Collect Your Information
We collect information:

  • Directly from you when relevant client documentation, such as healthcare declarations, are completed, when you book treatments or via communications with us.

  • Automatically via website analytics tools and cookies

  • From third parties, such as medical professionals, payment providers and marketing platforms


Legal Basis for Processing

We rely on the following lawful grounds to process your personal information:

  • Your consent for medical treatment or marketing communication

  • Fulfilment of a contractual obligation

  • Legal or regulatory compliance (e.g., clinical record retention,)

  • Legitimate interests pursued by IVology, provided your rights are not infringed

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How We Use Your Information
We use your information to:

  • Deliver IV infusions and wellness treatments safely and effectively

  • Conduct initial screening, follow-ups, and maintain medical records

  • Schedule, manage, and confirm appointments

  • Respond to enquiries or medical concerns

  • Process and record payments

  • Send relevant clinical or promotional communications (where consent is given)

  • Analyse clinical trends and service use to improve our offerings and customise your wellness experience

  • Conduct internal analysis and reporting

  • Comply with applicable health, tax, and legal obligations


Consent
By providing us with your personal information, you consent to its collection and use as described in this policy. For sensitive information such as health data, we will obtain your explicit consent as required by law.

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Cookies and Tracking Technologies
We use cookies and tracking technologies to improve your experience, analyse site traffic, and deliver personalised content. You can manage cookie settings in your browser

 

Sharing of Personal Information
We may share your information with:

  • Our medical staff and affiliated professionals

  • Payment processors

  • IT and data service providers under strict confidentiality agreements

  • Regulatory authorities where legally required

  • Buyers in the event of a business merger or acquisition (subject to confidentiality)

We do not sell or rent your data.

 

Data Security

We implement administrative, technical, and physical safeguards to secure your information, including:

  • Encrypted secure servers

  • Access limited to authorised personnel

  • Role-based access control for sensitive systems

  • Confidentiality clauses in employee and vendor contracts

 

Data Retention
Your date i.e personal information is stored only for as long as necessary to fulfil our purposes or comply with legal obligations. Medical records are retained in line with health regulation requirements. When no longer needed, data is securely deleted or anonymised.

 

Your Rights
Under POPIA, you have the right to:

  • Access and request a copy of your personal data

  • Request correction or deletion of inaccurate or outdated information

  • Object to certain forms of processing

  • Withdraw consent

  • Lodge a complaint with the Information Regulator of South Africa

 

Children's Privacy
We do not knowingly collect personal information from individuals under 18 without verified parental or guardian consent. Such information will be deleted upon discovery unless lawful processing is established.

 

Cross-Border Data Transfers
We do not routinely transfer data outside South Africa. If required, we will ensure adequate data protection measures and obtain your consent as required by POPIA.

 

Changes to This Policy
We may update this policy periodically. Updated versions will be published on our website with the latest revision date.

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Contact Us

If you have any questions about our Privacy Policy or the way we handle your information, please reach out to us:

Email: bookings@ivology.co.za
Phone: +27 87 460 0203

Address: B101, Izulu Office Park, Reys Place,

Ballito, Kwa-Zulu Natal, 4399, South Africa

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